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Learning Points: 80 Activities and Actions for Call Center Excellence (Learning Points) 
zoom enlarge  		 Learning Points: 80 Activities and Actions for Call Center Excellence (Learning Points)
Author: Peter Garber

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New (9) Used (3) from $29.49

Sales Rank: 907527
Category: Book
ASIN: 0874258073
Publication Date: November 2004
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Members for Life 
zoom enlarge  		 Members for Life
Author: Richard F. Gerson

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New (14) Used (7) from $15.64

Avg. Customer Rating: 5.0 out of 5 stars 1 reviews
Sales Rank: 1045669
Category: Book
ASIN: 0736000038
Publication Date: February 1999
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Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points) 
zoom enlarge  		 Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points)
Author: Peter Garber

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New (9) Used (4) from $34.95

Sales Rank: 2199208
Category: Book
ASIN: 0874258081
Publication Date: November 2004
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 Customer Service: The McGraw-Hill One Day Workshop
Author: Wendy Carter

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New (2) Used (1) from $49.95

Sales Rank: 2940371
Category: Book
ASIN: 0070111979
Publication Date: May 1, 1994
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 Logistics and Supply Chain Integration
Author: Ian Sadler

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New (9) from $91.00

Sales Rank: 4598643
Category: Book
ASIN: 1412929784
Publication Date: June 28, 2007
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How to Handle Tough Customers: Five 20-Minute Self-Study Sessions That Build the Skills You Need to Succeed (Dartnell High-Performance Skill Builder) 
zoom enlarge  		 How to Handle Tough Customers: Five 20-Minute Self-Study Sessions That Build the Skills You Need to Succeed (Dartnell High-Performance Skill Builder)
Authors: Dartnell Publications, Dartnell Corp

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New (2) Used (9) from $2.48

Sales Rank: 2738941
Category: Book
ASIN: 0850132878
Publication Date: October 1997
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 Test Preparation Guide for Foundations of Customer Service
Author: Pastsy Heil

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Category: Book
ASIN: 1579740030
Publication Date: July 1997
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How to Really Deliver Superior Customer Service: Second Edition 
zoom enlarge  		 How to Really Deliver Superior Customer Service: Second Edition
Author: John R. Halbrooks

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New (7) Used (12) from $1.59

Sales Rank: 3164119
Category: Book
ASIN: 1880394286
Publication Date: August 1, 1996
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